Resume

Experience

Starline Inc 12/2023 – Present: Laser Engraving Technician

·       Process Optimization: Analyzed and organized workload to maximize efficiency and meet tight deadlines, resulting in streamlined order processing.

·       Technical Skills and Organization: Maintained an organized file system for thousands of orders, ensuring data accuracy and accessibility for future orders. Diagnosed and resolved technical issues with equipment minimizing downtime.

·       Departmental Collaboration: Collaborated with multiple departments and teams in a fast-paced environment to ensure orders were executed properly and in the customers’ best interest.

John’s Pizza and Subs 6/2022 – 12/2023: Delivery

·       Customer Service:  as the face of the company in a small-town exceptional customer service is required to be a proper representation of the company.

·       Technical troubleshooting: Often had to troubleshoot technical problems with a new system which was implemented during my employment here.

Center One 2021-2022: Customer Service Representative

·       Communication: Exceptional communication including taking phone calls, answering emails, speaking from scripts, and creating tickets. Problem solving was required for this fluid, busy role addressing constant issues with clients’ bank accounts.

·       Trained Employees: Was selected to train employees by listening in on calls and guiding employees into professional practices regarding the use of software and interacting with customers.

·       Technical Skills: Casual use of complicated banking software, navigating multiple accounts, transactions, and tickets. Filed multiple reports daily describing experiences.